{"id":10998,"date":"2022-04-08T09:10:00","date_gmt":"2022-04-08T06:10:00","guid":{"rendered":"https:\/\/www.african-court.org\/afchpr\/?p=10998"},"modified":"2022-06-07T15:20:02","modified_gmt":"2022-06-07T12:20:02","slug":"request-for-expression-of-interestconstitution-of-a-database-of-prequalified-individual-consultantsconsultancy-services-for-it-expertafchpr-pts-2022-103","status":"publish","type":"post","link":"https:\/\/www.african-court.org\/afchpr\/request-for-expression-of-interestconstitution-of-a-database-of-prequalified-individual-consultantsconsultancy-services-for-it-expertafchpr-pts-2022-103\/","title":{"rendered":"REQUEST FOR EXPRESSION OF INTEREST<br>CONSTITUTION OF A DATABASE OF PREQUALIFIED INDIVIDUAL CONSULTANTS CONSULTANCY SERVICES FOR IT EXPERT AFCHPR\/PTS\/2022\/103"},"content":{"rendered":"\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/www.african-court.org\/afchpr\/wp-content\/uploads\/2022\/04\/REOI-IT-Expert.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of Embed of REOI-IT-Expert..\"><\/object><a id=\"wp-block-file--media-e13af6f3-fe03-4d01-ad73-6fc526c61085\" href=\"https:\/\/www.african-court.org\/afchpr\/wp-content\/uploads\/2022\/04\/REOI-IT-Expert.pdf\">REOI-IT-Expert<\/a><a href=\"https:\/\/www.african-court.org\/afchpr\/wp-content\/uploads\/2022\/04\/REOI-IT-Expert.pdf\" class=\"wp-block-file__button\" download aria-describedby=\"wp-block-file--media-e13af6f3-fe03-4d01-ad73-6fc526c61085\">Download<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-64a38ce0-0572-4703-8118-1e767424ccfa\" href=\"https:\/\/www.african-court.org\/afchpr\/wp-content\/uploads\/2022\/04\/Consultancy-form-IT-Expert.docx\">Consultancy-form-IT-Expert<\/a><a href=\"https:\/\/www.african-court.org\/afchpr\/wp-content\/uploads\/2022\/04\/Consultancy-form-IT-Expert.docx\" class=\"wp-block-file__button\" download aria-describedby=\"wp-block-file--media-64a38ce0-0572-4703-8118-1e767424ccfa\">Download<\/a><\/div>\n\n\n\n<p><strong>BACKGROUND<\/strong><br>The African Court on Human and Peoples\u2019 Rights (the Court) was established by virtue of Article 1 of the Protocol to the African Charter on Human and Peoples&#8217; Rights on the Establishment of an African Court on Human and Peoples&#8217; Rights, (the Protocol) to complement the protective mandate of the African Commission on Human and Peoples\u2019 Rights (the Commission), with a view to enhancing the protection of human rights on the continent.<br>The Court now requires the services of a consultant to assist it in providing 1st level support to Judges and Staff during its Sessions, and s\/he will be required to deal with technical support queries as deemed necessary.<br>The Consultant will be part of the IT team responsible for supporting users and IT systems on daily basis.<br>S\/he will be placed under the overall supervision of the Head of Finance and Administration Division, and the direct supervision of the IT Specialist.<br>2. OBJECTIVE OF THE CONSULTANCY<br>The objective of the consultancy is to provide a local 1st level support to Judges and Staff during the Sessions so that the sessions are smoothly conducted.<br>3. SCOPE OF WORK<br>The Consultant will be required to deal with technical support queries as deemed necessary in the following working environments.<br>I. User management:<br>\u2022 Provide first level technical support to Judges and Staff at the Office.<br>\u2022 Diagnose user faults e.g., Connectivity to Virtual meetings, logon issues, profile faults,<br>permission errors etc.<br>\u2022 Configure Outlook to enable users access their emails.<br>\u2022 Assist Judges and Staff in accessing and uploading session documents to the OneDrive.<br><strong>II. Hardware:<\/strong><br>Assist in troubleshooting, configuring and installing PCs, peripheral hardware, printers,<br>scanners etc.<\/p>\n\n\n\n<p>\u2022 Assist in diagnosing Network faults<br>\u2022 Assist in ensuring that all mandated users to having access to the virtual session are<br>connected.<br>\u2022 Assist in the distribution of IT equipment.<br><strong>III. Software:<\/strong><br>\u2022 Assist in performing patches \/upgrade of user systems.<br>\u2022 Assist in ensuring that all computers connected to the court network have an updated<br>antivirus.<br>\u2022 Assist legal staff and court clerks in having access to the case management<br>information and documentation system.<br>IV. General:<br>\u2022 Log and respond to support calls and where required escalate to the IT Specialist.<br>\u2022 Provide telephone and face to face support.<br>\u2022 Have the ability to prioritize tasks in order of importance.<br>\u2022 Have an excellent command of English and French.<br>\u2022 Have the ability to work individually as well as part of a team.<br>\u2022 Have the ability to understand and accept confidentiality as it is at the Court.<br>\u2022 Undertake any other duties as may reasonably be directed to him from time to time.<br>4. KEY DELIVERABLES<br>Having a well-developed first level IT support and an accessible service support team.<br>5. QUALIFICATION<br>A relevant degree level qualification or equivalence in computer science \/ Information<br>technology with a minimum of 02 (two) years&#8217; experience working within an IT support role.<br>Ideally, he\/she should be at least having 02 (two) or more years in the relevant IT works.<br>6. REQUIRED SKILLS<br>\u2022 Good knowledge and understanding of Microsoft and Mac Systems such as Microsoft<br>Operating Systems and Office versions 2013\/2016\/2019 and Office365<br>\u2022 Demonstrated expertise in Microsoft 10 Pro and Mac OS.<br>\u2022 Possess network infrastructure knowledge (specifically Wi-Fi and Wired networks).<br>\u2022 Ability to schedule own workload prioritizing to meet the business needs.<br>\u2022 Capable of working on own initiative, with a proactive and organized approach<br>\u2022 Adapt to a varying role and be flexible in working style.<br>\u2022 Configuration &amp; Troubleshooting of Mobile Phones &amp; Tablets as the main devices used<br>at the Court.<br>\u2022 Highly skilled in installing, repairing and troubleshooting Printers, Scanners and<br>peripherals.<br>\u2022 Well-versed in installing software, applications, antivirus and patches.<br>\u2022 Adept at repairing computer hardware<br>Page 3 of 4<br>\u2022 Expert user of Video Conferencing tools (Zoom, Ms Teams, WebEx etc) and, Microsoft<br>Office and Office365 Applications (Word, Outlook, Excel, PowerPoint Access, Yammer,<br>OneDrive etc.).<br>\u2022 Proficient in working with users remotely.<br>\u2022 Demonstrate a support focused attitude.<br>\u2022 Excellent interpersonal and team skills.<br>\u2022 Fluency in English and\/or French and any other African Union recognised language<\/p>\n","protected":false},"excerpt":{"rendered":"<p>BACKGROUNDThe African Court on Human and Peoples\u2019 Rights (the Court) was established by virtue of Article 1 of the Protocol to the African Charter on Human and Peoples&#8217; Rights on the Establishment of an African Court on Human and Peoples&#8217; Rights, (the Protocol) to complement the protective mandate of the African Commission on Human and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":9212,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"jnews_social_meta":[],"jnews_override_counter":[],"jnews_post_split":[],"footnotes":""},"categories":[26,23],"tags":[],"class_list":["post-10998","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-closed-tenders","category-closed-vacancies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>REQUEST FOR EXPRESSION OF INTERESTCONSTITUTION OF A DATABASE OF PREQUALIFIED INDIVIDUAL CONSULTANTS CONSULTANCY SERVICES FOR IT EXPERT AFCHPR\/PTS\/2022\/103 - African Court on Human and Peoples&#039; Rights<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.african-court.org\/afchpr\/request-for-expression-of-interestconstitution-of-a-database-of-prequalified-individual-consultantsconsultancy-services-for-it-expertafchpr-pts-2022-103\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"REQUEST FOR EXPRESSION OF INTERESTCONSTITUTION OF A DATABASE OF PREQUALIFIED INDIVIDUAL CONSULTANTS CONSULTANCY SERVICES FOR IT EXPERT AFCHPR\/PTS\/2022\/103 - African Court on Human and Peoples&#039; Rights\" \/>\n<meta property=\"og:description\" content=\"BACKGROUNDThe African Court on Human and Peoples\u2019 Rights (the Court) was established by virtue of Article 1 of the Protocol to the African Charter on Human and Peoples&#8217; Rights on the Establishment of an African Court on Human and Peoples&#8217; 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